Shipping & Return Policy

Thank you for shopping with The Milli J. We appreciate your support and are committed to providing a positive shopping experience.

Order Processing

Orders are typically processed within 2–5 business days unless otherwise stated on the product page. Processing times may vary during holidays, product launches, or periods of high order volume.

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Shipping

Shipping rates and estimated delivery times are calculated at checkout based on your location and selected shipping method.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

The Milli J is not responsible for delays caused by weather, carrier issues, customs processing, or other circumstances beyond our control.

Digital Products

Digital products, including eBooks, guides, workbooks, and downloadable resources, are delivered electronically.

Due to the nature of digital products, all digital sales are final and are not eligible for refunds or exchanges.

If you experience difficulty accessing your download, please contact us and we'll be happy to assist you.

Returns & Exchanges

We want you to be satisfied with your purchase.

If you receive a damaged, defective, or incorrect physical item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can review your request.

If approved, we will provide instructions for a replacement or refund, when applicable.

Unless an item arrives damaged or incorrect, customers are responsible for return shipping costs.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Digital downloads

• Gift cards

• Personalized or customized products

• Items marked as final sale

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, The Milli J is not responsible for lost or stolen packages. If you believe your package has been lost, please contact the shipping carrier first. If additional assistance is needed, we're happy to help where we can.

Contact Us

If you have questions regarding your order or this policy, please contact us through our Contact page or email us at contact@themillij.com.

Thank you for supporting The Milli J.